Customer Service Center

Need help buying jewelry online? We're here to help you every step of the way. Get answers to your questions quickly via chat, email or phone. Our self-serve jewelry guide is also a great place to gain knowledge about the jewelry you're interested in.

Chat with Us

Chat online with us whenever you see "Live Chat" in the lower left corner of the website.

Call Us

Call 1-877-569-5957. We'd love to hear from you from 9AM to 5PM [Pacific Time] Monday through Friday.

Email Us

Don't like the phone? Email Joy Jewelers 24/7. We usually reply the same day! [Monday-Saturday] to all inquiries.

Returns

We stand behind the quality of the jewelry we sell. Learn about our no-hassle returns and exchanges

Track My Order

Track orders 24/7 on our order status page. This page is updated every day.

Ordering Guide

Start here for an in-depth guide to shopping with us. Learn about our manufacturing lead times, payment options, shipping, taxes, warranties and much more.